05. Outcomes Quiz

Chatbot Outcomes

Say you have released an automated chatbot that responds to common customer queries for an airline—such as: canceling or re-booking a flight, or handling meal and accessibility accommodations. What kinds of outcomes might you look at to indicate the success of your chatbot product?

What are examples of business outcomes (not output) that may indicate the success of an automated, customer service chatbot?
SOLUTION:
  • Savings in money spent on customer support
  • Increased customer retention rate

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